Business Process Management

BPM ist die Abkürzung für Business Process Management

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“Business Process Management (BPM) is a management discipline that integrates the strategy and goals of an organization with the expectations and needs of customers by focusing on end‐to‐end processes. BPM comprises strategies, goals, culture, organizational structures, roles, policies, methodologies, and IT tools to (a) analyze, design, implement, control, and continuously improve end‐to‐end processes, and (b) to establish process governance.”

siehe auch GPM - Geschäftsprozessmanagement